I’m a CX consultant, with my areas of focus on customer journey mapping and design sprints. I’m also a certified design sprint master from Design Sprint School and an AJ&Smart Certified Design Sprint Facilitator.

I joined the Global Virtual Design Sprint (GVDS) for the first time in November 2018. The opportunity sounded great, as I was familiar with design sprints but didn’t have any practical experience of doing one. It ended up being a wonderful experience with a lot of learning; a hands–on approach to working with totally new people in a remote setup.

I got the opportunity to participate again in April 2019. After a great first experience and support from Robert, this time the nervousness was converted into excitement to be a part of GVDS 2.0.  This event gave me the inspiration and infrastructure knowledge to take our customer journey mapping workshops from physical to online!

So if you want to learn by doing, experiment with new methods, enhance your skills and build a network of supportive peers... this is a great place to be.